Frequently Asked Questions

Are masks/face coverings required?

• Following the guidance of the State of Illinois, once you are past the member check-in desk, we recommend, but no longer require a face covering when inside the fitness center for vaccinated individuals.
• We will continue to review local, state, and national governmental guidelines and adapt our procedures accordingly.
• As always, your health, safety, and wellness are a top priority to us. We ask that if you are not feeling well, please stay home and recover before visiting.

What changes have been implemented to help keep you healthy and safe?

Safety Protocols

• We ask that if you are not feeling well, please stay home and recover before visiting.
• Extra signs are displayed in the facility promoting proper hand-washing techniques.
• All purchases will require a credit card, cash or house account charge.

How we are responding to symptoms, exposure or a positive COVID-19 Test

• We immediately follow up with members or employees to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and members must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 day prior to test specimen collection) until the time the patient is isolated.

Cleaning Protocols

• We will follow Centers for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce the cleaning of equipment. 

Will the pools be open for use?

• Lap pools are available for use by reservation only.
• Therapy pool is available for use and a reservation is not required.

How do I reserve pool time?

• Reservations will be accepted during the hours listed below.
  • Monday–Thursday: 5:15 am–8:45 pm
  • Friday: 5:15 am–7:45 pm
  • Saturday – 6:15 am – 6:15 pm
  • Sunday: 7:15 am–4:15 pm

Please stop by the Member Services desk at 847.535.7060. to register the day before your desired reservation.

Lap Pool

• One person per lane for individual reservations.
• Lap swimmers can reserve a 15, 30, 45 or 60-minute reservation or up to an hour a day.
• Lane 1A is closest to the locker rooms and lane 5 is closest to the co-ed whirlpool. When booking lap lane 1A, please be aware you may be sharing a lane with another member.
• Members must shower before entering the lap pool.
• Five lanes are available for reservation.
• Snorkels are permitted in the lap pool.
• A fee will be charged for late cancels (less than 3 hours) or no-shows for pool lanes.

Therapy Pool

• Arthritis pool classes are offered by reservation only.
• All other therapy pool classes do not require a reservation.
• Members must shower before entering the therapy pool.

Will the saunas, steam rooms, and whirlpools be available?

• The sauna, steam room and whirlpool are open with capacity restrictions.

Are you offering Group Exercise Classes?

Group exercise classes are available!

Will the locker rooms and showers be open?

• Locker rooms and showers are open for use.
• Amenities are available.

Are you offering Massage Services?

• Massage services are available for both members and non-members. Please contact the front desk at 847.535.7060 for more information.
• You must cancel at least 24 hours prior to the session or you will be charged for that session.

Is the café to open?

• The Café is open from 7:30am- 2:30 pm Monday thru Friday for Grab n’ Go only.

Will the childcare area be available?

• The childcare area remains closed until further notice.
• We will share further updates via Facebook and email.

**Any of the aforementioned could be extended to meet updated CDC guidelines or Restore IL state mandates.

Learn more at the Member Services desk, call 847.535.7060 or complete our contact form.