Frequently Asked Questions

What is the system for reserving lap pool lanes?

Effective Monday, June 10, 2024. Lap lane 5 will be a drop-in lane only. No reservation will be required to utilize lane 5. The current reservation system will remain in effect for lap lanes 1A through 4. Members and guests can reserve a swim lane for up to one hour per day.

Please review updates below:

1. Sharing swim lanes is encouraged.
2. Lap lane 5 is a drop-in lane only. Politely address current swimmer before entering the lane. The proper lap swimming etiquette is to ‘circle swim’ using a counter-clockwise rotation of the lane in use.
3. We ask that members be courteous and restrict their workouts to a reasonable time.
4. Pool reservations for Lap lanes 1A through 4 can be booked for the next two days as early as 8 pm the night before by contacting the front desk or downloading our app. A $35 no show/late cancel fee will be applied for members who do not show up for their reserved lap lane, and who do not cancel their reservation at least two hours before their appointment time.
5. If you cannot utilize lap lanes 1A through 4 during your scheduled time, you must cancel the reservation by contacting the front desk or canceling on the phone app.
6. Please shower before entering lap pool and warm water therapy pool.
7. Lap swimming is unavailable in select lanes during scheduled Aqua classes in the lap pool. Please see the Water Group Exercise schedule for details.

Thank you for your cooperation.  Please visit the Member Services desk or call 847.535.7060 for more information.

How do I reserve pool time?

• Reservations will be accepted during the hours listed below.
  • Monday–Thursday: 5:15 am–8:45 pm
  • Friday: 5:15 am–7:45 pm
  • Saturday – 6:15 am – 6:15 pm
  • Sunday: 7:15 am–4:15 pm

Please stop by the Member Services desk at 847.535.7060. to register the day before your desired reservation.

Therapy Pool

• Arthritis pool classes are offered by reservation only.
• All other therapy pool classes do not require a reservation.
• Members must shower before entering the therapy pool.

Are masks/face coverings required?

• Following the guidance of the State of Illinois, once you are past the member check-in desk, we recommend, but no longer require a face covering when inside the fitness center for vaccinated individuals.
• We will continue to review local, state, and national governmental guidelines and adapt our procedures accordingly.
• As always, your health, safety, and wellness are a top priority to us. We ask that if you are not feeling well, please stay home and recover before visiting.

What changes have been implemented to help keep you healthy and safe?

Safety Protocols

• We ask that if you are not feeling well, please stay home and recover before visiting.
• Extra signs are displayed in the facility promoting proper hand-washing techniques.
• All purchases will require a credit card, cash or house account charge.

How we are responding to symptoms, exposure or a positive COVID-19 Test

• We immediately follow up with members or employees to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and members must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 day prior to test specimen collection) until the time the patient is isolated.

Cleaning Protocols

• We will follow Centers for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce the cleaning of equipment.

Will the saunas, steam rooms, and whirlpools be available?

• The sauna, steam room and whirlpool are open with capacity restrictions.

Are you offering Group Exercise Classes?

Group exercise classes are available!

Will the locker rooms and showers be open?

• Locker rooms and showers are open for use.
• Amenities are available.

Are you offering Massage Services?

• Massage services are available for both members and non-members. Please contact the front desk at 847.535.7060 for more information.
• You must cancel at least 24 hours prior to the session or you will be charged for that session.

Is the café to open?

• The Café is open from 7:30am- 2:30 pm Monday thru Friday for Grab n’ Go only.

Will the childcare area be available?

• The childcare area remains closed until further notice.
• We will share further updates via Facebook and email.

**Any of the aforementioned could be extended to meet updated CDC guidelines or Restore IL state mandates.

Learn more at the Member Services desk, call 847.535.7060 or complete our contact form.